Delivery Options

UK Standard Delivery (3-5 working days) £5.00++
EU Standard Delivery £20.00
Next Day Delivery (UK Only) £10.00**
Orders worth over £50.00 (UK Only) Free*
Next day delivery only applies Monday to Friday+ (Orders must be placed before 1.00pm) and to addresses within the United Kingdom.

We ship using City Link. City Link deliver Monday to Friday from 9.00am to 5.30pm. Please ensure that that someone is onsite to accept and sign for your delivery. If there is no signatory present City Link will not deliver the parcel.

For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of White, Channel Islands, Alderney and Scottish Islands delivery may take 3-10 working days.

All products are subject to availability.

Unfortunately we are unable to deliver to any Po Boxes or BFPO addresses. We apologise for any inconvenience this may cause.

Unfortunately we are only able to deliver to addresses within the UK and EU countries. Should you live outside the EU please do not hesitate to Contact Us informing us of your address and which products you would like to order for a shipping quote.

Please note this is only applicable to Standard Delivery shipping option to an address within the UK. Should your order total over £50.00 and you wish to chose the "Next Day" delivery option, the cost of postage will be £10.00.

** On orders placed prior to 1.00pm. Unfortunately we cannot offer a next day delivery service to Northern Ireland or any country outside the EU.
+ Excluding Bank/Public Holidays.
++Only applicable to addresses within the United Kingdom. Excluding offshore and remote areas. Subject to the recipient being present onsite to sign for their goods.

European Union Countries We Deliver To

• Austria
• Belgium
• Bulgaria
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden

Returns

Returns

We hope you are delighted with your purchase. We realise that occasionally you may want to return items for a refund.

Over the Christmas period we have extended our returns period to 28 working days from receipt of goods.

We offer a full 7 day (from receipt of goods) money back guarantee for all items. Please follow these steps;

1. Email our returns department at bodytohome@nougatlondon.co.uk and ask for your individual returns number. This proves that you have informed us of your intent to return your goods within the 7 days of receipt and also enables us to track your goods.
2. Please complete the Returns Form enclosed with your order
3. Wrap your items in securely in its original packaging, paying attention not to damage the box or items in the process. Include all tags.

Please send goods back to the below address:

Web Returns Department
Nougat London
5th floor,
19/20 Berners Street,
London,
W1T 3NW

Nougat will not be responsible for any refund of postage or carriage.

All goods must be returned to us in its original packaging.

You must to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

We strongly recommended you use a recorded or traceable Delivery Service against which you are insured in the event of a loss as we can not be responsible for returned goods unless we have signed for them.

If you are returning a non-faulty item, then the cost of returning the item to us is your liability.

For reasons of hygiene, we are unable to offer exchanges or refunds on any opened product.

Cancellations

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.