We hope you are delighted with your
purchase. We realise that occasionally you may want to return items for a
refund.
Over the Christmas period we have
extended our returns period to 28 working days from receipt of goods.
We offer a full 7 day (from receipt of
goods) money back guarantee for all items. Please follow these steps;
1.Email our returns department at
bodytohome@nougatlondon.co.uk and ask for your individual returns number. This
proves that you have informed us of your intent to return your goods within the
7 days of receipt and also enables us to track your goods.
2. Please complete the Returns Form enclosed with your order
3.Wrap your items in securely in its
original packaging, paying attention not to damage the box or items in the
process. Include all tags.
Please send goods back to the below
address;
Web Returns Department
Nougat London
5th floor,
19/20 Berners Street,
London,
W1T 3NW
Nougat will not be responsible for any
refund of postage or carriage.
All goods must be returned to us in
its original packaging.
You must to take reasonable care of
the goods you purchase while they are in your possession. This means that: you
may inspect and try on the goods as you would try them on in our store but tags
should not be removed from any item and the original packaging should be
retained. Goods should not be soiled, torn or damaged.
We strongly recommended you use a
recorded or traceable Delivery Service against which you are insured in the
event of a loss as we can not be responsible for returned goods unless we have
signed for them.
If you are returning a non-faulty
item, then the cost of returning the item to us is your liability.
For reasons of hygiene, we are unable
to offer exchanges or refunds on any opened product.
The United Kingdom’s Distance Selling
Regulations 2000 provide you with a right to cancel your order for products at
any time up to the end of the seventh working day following the day after the
day on which you received the products. You do not need to give us any reason
for cancellation.
