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UK Standard Delivery (3-5 working days). † †† † † † †£5.00++
EU Standard Delivery † † † † † † † † † † † † † † † † † † † †† £20.00
Orders worth over £50.00 (UK Only) † † † † † † † † † † Free*
We ship using DPD. DPD deliver Monday to Friday from 9.00am to 5.30pm. DPD will contact you by text message on the day providing you with a hour window †when the driver will deliver your order. DPD will contact you using the telephone number you supply to us (in your account details).
Please ensure that that someone is onsite to accept and sign for your delivery. If there is no signatory present DPD will not deliver the parcel. †
As of July 2013 every parcel sent via†the DPD network will be carbon neutral through their†Total Zero†scheme.†
For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of White, Channel Islands, Alderney and Scottish Islands delivery may take 3-10 working days.
For all EU orders we use DHL Road. Please ensure that someone is onsite to accept and sign for your delivery. If there is no signatory present DHL will not deliver the parcel.
All products are subject to availability.
Unfortunately we are unable to deliver to any Po Boxes or BFPO addresses. We apologise for any inconvenience this may cause.
Unfortunately we are only able to deliver to addresses within the UK and EU countries. Should you live outside the EU please do not hesitate to†Contact Us†informing us of your address and which products you would like to order for a shipping quote.†
* † † † † † †† Please note this is only applicable to Standard Delivery shipping option to an address within the UK.†
+ † † † † † † Excluding Bank/Public Holidays.
++ † † † † † Only applicable to addresses within the United Kingdom. Excluding offshore and remote areas. Subject to the recipient being present onsite to sign for their goods.
European Union Countries We Deliver To
- Czech Republic
We hope you are delighted with your purchase. We realise that occasionally you may want to return items for a refund.
We offer a full 7 day (from receipt of goods) money back guarantee for all items. Please follow these steps;
- Email our returns department at email@example.com and ask for your individual returns number. This proves that you have informed us of your intent to return your goods within the 7 days of receipt and also enables us to track your goods.
- Please complete the Returns Form enclosed with your order
- Wrap your items in securely in its original packaging, paying attention not to damage the box or items in the process. Include all tags.
Please send goods back to the below address:
Web Returns Department
19/20 Berners Street,
Nougat will not be responsible for any refund of postage or carriage.
All goods must be returned to us in its original packaging.
You must to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
We strongly recommended you use a recorded or traceable Delivery Service against which you are insured in the event of a loss as we can not be responsible for returned goods unless we have signed for them.
If you are returning a non-faulty item, then the cost of returning the item to us is your liability.
- Please donít use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted.
- Items must be returned to us in an unworn and unwashed condition, deemed fit for resale.
- Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.
- Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
- For reasons of hygiene we are unable to offer exchanges or refunds on any swimwear, lingerie and earrings.
- Provided that the goods are returned to us in a saleable condition and are unused, you will receive a full refund of the purchase price which will be credited to your original method of payment.
The United Kingdomís Distance Selling Regulations 2000 provide you with a right to cancel your order at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. Nougat will not be responsible for any refund of postage or carriage.
* ††††††††††† Please note this is only applicable to
Standard Delivery. Should your order total over £50.00 and you wish to chose
the "Next Day" delivery option, the cost of postage will be £10.00.
** ††††††††† Unfortunately we cannot offer a next
day delivery service to Northern Ireland.
+†††††††††††† Excluding Bank Holidays.
++†††††††††† Excluding offshore and remote areaís
listed above. Subject to the recipient being present onsite to sign for their