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Free UK delivery on orders over £50

Returns

We hope you are delighted with your purchase. If you change your mind about something you buy online and want to return items for a refund, you must return your item(s) within 14 days of receiving your order. We are unable to refund any items that do not reach us within 14 days from when you received your order in the UK.

So if you need to return something please remember the three golden rules:

  • Return items within 14 days: Return your order within 14 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you.
  • Return items in the condition you received them: All items need to be returned unworn, unwashed and undamaged. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you.
  • Keep the tags on: All Nougat London items have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will be sent back to you.

Please make sure to always include a delivery note with your return so we can identify it easily.

Once your return has arrived back at the Nougat London office, it will be processed within 14 working days. We’ll send you an email to confirm when we’ve processed your return. If you paid by card, the funds should reach your account within 4 days of the refund being processed. If you paid by PayPal, the refund will be immediate.

HOW TO RETURN YOUR ITEM(S)

  1. Simply email contactus@nougatlondon.co.uk with your order details and reason for returning the items. We will reply with your returns number.
  2. Wrap your items securely in the original packaging, paying attention not to damage the items in the process. Include all tags.
  3. Please send goods back to the below address clearly stating your returns number:
    Nougat London Web Returns Department, 11 Broadbent Close, 20-22 Highgate High Street, London, N6 5JW.
  4. We strongly recommend you use a recorded or traceable delivery service against which you are insured. Nougat London cannot be responsible for returned goods unless we have a proof of signature for receipt at our returns office.
  5. Please allow up to 14 working days for your return to be processed once received.
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